Lenstec Optical Laboratories - The Opticians Charter

The Opticians Charter

Extending the Partnership
Together Lenstec and Tant Optical Laboratories deliver a consistently strong partnership with independent practitioners and work closely with all manufacturers and optical brands. Together we can offer the Independent Optician the benefits of a leading Independent Optical Lab. Our independence ensures that we can offer the widest selection of products from all major manufacturers, coupled with consistently high levels in quality and service. We invest in the latest technology, IT systems and state of the art machinery. We monitor and train our staff to the highest level. These continual investments ensure we can meet the challenges ahead in the independent sector, fulfil your expectation and guarantee our continued success.

Overview
We consistently deliver a strong partnership and in doing so have developed the Opticians Charter. We consistently work to these core principles to meet your needs and the needs of your patients. The four main areas of the charter are Product Range, Quality Standards, Dependable Supply and Personal Service.

Product Range
We pride ourselves on our product portfolio and we've worked hard to establish a reputation for high quality products with our customers.

We provide a comprehensive prescription catalogue offering all the leading brands including: Nikon, Carl Zeiss Vision, Kodak, Transitions and Shamir along with our own brand products. We are especially proud to be selected partners and approved glazing laboratories for Essilor and SEIKO Optical UK.

We have gained an excellent reputation for glazing all rimless mounts and specialise in Lindberg Rimless, 8 Base Sports and Lifestyle Eyewear. Lenstec and Tant has UK exclusivity for the cutting-edge base lens system from Germany which compensates the refracted prescription after taking into account the bow angle wrap of the frame. This system enables Lenstec to glaze accurately prescriptions that have not been currently available in the UK (up to -6.00) and has required our technicians to undergo demanding technical training in Germany.

Dependable Service
We pride ourselves on our ‘LEAN’ manufacturing techniques
and providing consistent delivery times throughout the labs.
This, along with our ‘first time correct’ approach to quality
ensues we consistently perform within the quoted delivery
times below:

Single Vision within 24 – 48 hrs
Bifocals/Progressives (uncoated and hard coated) 3 – 5 days
Unbranded Multicoated products 6 – 9 days
Branded products Seiko/Essilor/Nikon etc. 7 – 12 days

Quality Standards
Both Lenstec and Tant work to the recognised International Standards Ophthalmic Optics-Mounted Spectacle Lenses BS EN ISO 21987:2009. Optical NVQs, SMC tech training and Investors in People are also supported widely within the companies to provide high level, up to date training for all staff. With our promise for continual investment in the latest machinery and staff training we can ensure all quality processes are exceeded throughout the labs – and continue to boast our 99% first time correct rate.

“Quality is the responsibility of everybody, not somebody”

Personal Service
Our Customer Care Teams have great experience in dealing with all aspects of care and advice.
Easy access to key members of staff is paramount to our success and a regular visit from a company director ensures we listen to your needs at all times. The Managing Director, Financial Director and Sales Director are easily contactable to discuss any
matter with you. A ‘no-quibble’ personal guarantee on all our products is core to our long-term relationship with you and your patients.

“Personal service is the foundation stone of our whole commitment to the independent optical practitioner”


	Lenstec Optical Laboratories - Unit 8, Bedwas Business Centre, Bedwas, Caerphilly. CF83 8DU \| Company Reg No: 1734416 Phone 029 2088 3009 \| Fax 029 2088 9798 \| Email: sales@lenstec.co.uk \| Terms of Use \| Site Map